Personable, sincerely interested in the advisability of my proposed use (painfully realistic but willing to entertain my ideas), responsive, timely... and wonderful from first contact to installation. I am using the door as a barrier for my puppy… To keep him in the mudroom while he dries .... but allowing him to watch me in the kitchen! It will be my first winter with him enjoying his free range yard and me dealing with the fact that I’ve been allowing him on the furniture… I got tips about how to manage his first few days, how to help make the screen visible to him, and even help installing the ‘back up doggie door’ so he wouldn’t immediately scratch his way through. So far so good ! Looks great and I look forward to having them install three more on actual exterior doors next spring! Thanks Team!